Questions to Ask Before Choosing a 3PL Partner
Choosing a third-party logistics (3PL) partner is a significant decision for any business. Whether you require warehousing, distribution, fulfillment, or a combination of services, the right 3PL can streamline your operations, reduce costs, and support your growth.
The wrong one, however, can create delays, hidden fees, mis-shipments, or communication headaches that slow your business down.
At Gustine Logistics, we understand the importance of the selection process. Based in St. Louis and serving clients across the Midwest, we work with companies of all sizes to create flexible and reliable logistics solutions tailored to their specific needs.
Before committing to any 3PL, here are some essential questions every business should ask, along with the reasons why they matter.
"What Services Do You Offer, and Do They Match Our Needs?"
Not all 3PLs offer the same capabilities. Some focus strictly on warehousing, while others provide pick-and-pack, kitting, cross-docking, e-commerce fulfillment, or value-added services.
Start by ensuring the 3PL's service menu aligns with your current operational requirements and what you anticipate needing as your business grows.
"Where Are Your Facilities Located, and What Regions Do You Serve?"
Geography impacts transit times, shipping costs, and customer satisfaction. A centrally located provider can reach most U.S. markets quickly and efficiently, especially throughout the Midwest.
Ask how their location (or network of locations) fits your distribution footprint and service-level expectations.
"How Scalable and Flexible Is Your Operation?"
Business needs change, sometimes overnight. Seasonal spikes, sudden demand increases, or new product lines can strain a 3PL that isn't built for flexibility.
- How quickly can they increase storage space?
- Can they add labor or equipment during peak seasons?
- Can they adapt services as your business evolves?
A true partner should grow with you, not hold you back.
"What Technology Do You Use for Inventory Tracking and Order Visibility?"
Technology is no longer optional in logistics. You should know exactly where your inventory is, when orders ship, and how performance metrics are trending.
Ask whether they provide basic tracking and reporting services.
- Real-time inventory tracking
- Order status visibility
- Automated reporting
- Integration capabilities with your e-commerce platform
A strong tech foundation keeps your operations transparent and efficient.
"How Does Your Pricing Structure Work, and What Fees Should We Expect?"
Transparency is key. Some 3PLs offer what appears to be a competitive rate but add fees for receiving, labeling, storage adjustments, or project-based work.
Before signing any agreement, request a detailed pricing breakdown that includes all potential charges.
- Storage charges
- Handling fees
- Pick/pack rates
- Shipping surcharges
- Special project fees
Knowing the whole cost structure upfront helps you avoid surprises later.
"What Can We Expect From You as a Service?"
A reliable 3PL should be able to articulate its service-level expectations clearly.
Ask about their track record regarding rates, accuracy, and timing.
- On-time shipment rates
- Order accuracy
- Inventory accuracy
- Average dock-to-stock time
- Error resolution processes
These metrics demonstrate the consistency and dependability of the 3PL, as well as what you can expect once your inventory is in their care.
"What Is Your Safety and Compliance Record?"
Warehousing and logistics operations involve equipment, labor, and constant movement. A safe environment protects both your inventory and the people handling it.
Ask about their compliance and safety protocols.
- OSHA compliance
- Warehouse safety protocols
- Employee training
- Audit or inspection history
A strong safety program is a sign of a well-run operation.
"Who Will Be My Primary Point of Contact, and How Does Communication Work?"
When issues arise (and they inevitably do), you need clear, responsive communication. Some 3PLs route clients through multiple support layers, making it difficult to get fast answers.
Ask whether you will have a dedicated account manager, how quickly you can expect responses, and how updates are communicated.
"Do You Offer Any Value-Added Services or Customization?"
Your needs may go beyond storing and shipping. Many businesses benefit from value-added services.
- Kitting and assembly
- Repackaging or relabeling
- Custom palletizing
- Returns processing
- Quality inspections
If a 3PL can tailor solutions to your workflow, you gain efficiency without adding internal labor.
"What Is Your Track Record? Do You Have Experience With Businesses Like Mine?"
Ultimately, a 3PL should be able to demonstrate experience, stability, and a proven track record of success.
Don't be afraid to ask for real-world examples.
- References
- Case studies
- Testimonials
- Examples of relevant industry experience
Their past performance can reveal a great deal about what to expect in the future.
Give Gustine Logistics a Call Today
Choosing the right 3PL partner is about more than cost. It's about trust, capability, responsiveness, and long-term alignment. The answers to these ten questions will help you determine whether a provider can truly support your goals or if they may create challenges down the road.
At Gustine Logistics, we simplify logistics by seamlessly managing inventory and ensuring organization at every step. Whether you need warehouse space, office space, or outsourced labor, we can help.
Contact our team to learn how we can help optimize your operations for the road ahead.
